If you do not see your question below, or need additional information, please use the contact form to message Carollyne.
If you are a collector wishing to arrange a studio visit, a gallery owner wishing to show my works, or a vendor interested in carrying my merchandise please use the contact form or the telephone numbers listed below.
If you are a retailer, licensee, or manufacturer and would like to inquire about licensing imagery for prints, cards, clothing, toys and merchandise, please use the contact form or the telephone numbers listed below.
Copyrights to all paintings and images remain the property of the artist, Carollyne Yardley, who reserves the exclusive right to the use of, or granting permission for the use of all Carollyne Yardley imagery for any and all purposes.
Carollyne Yardley, Carollyne and Carollyne.com, and their logos are trademarks or service marks of Carollyne Yardley Omnimedia. The word “Carollyne” is a registered trademark of Carollyne Yardley Omnimedia.
Ordering takes just a few short steps–simply choose from the following:
- Use our online shopping at Etsy.com
I accept Paypal. If you prefer to pay by credit card, you don’t need a Paypal account to pay with a credit card, just hit the ‘Paypal’ button. PayPal accepts Visa, Mastercard, American Express, Discover and eChecks.
Shipping fees are indicated before check out and vary depending on your location. Shipping using my store at Etsy is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered Shipping Method choices and their prices.
Make sure that the address you provide matches the address on your paypal account. It is the buyers responsibility to insure that I have the correct shipping address. I will ship to the address on the Paypal account. As a fraud protection measure, Paypal requires shipment to your Paypal “confirmed” address only.
We ship items Monday through Friday excluding federal holidays within Canada and the United States. Please take holidays into consideration when calculating your shipping time. Under normal circumstances, I generally ship items the following day upon receiving an order, but please allow up to 48 – 72 hours for your item to ship.
We ship from Canada. All shipments made within Canada and to the US will be shipped parcel post via Canada Post. Express shipments and insurance are available, please convo me prior to purchase and I will make every effort to accommodate your needs and adjust shipping charges accordingly.
International Orders: We will ship internationally.
If you have any questions at all do not hesitate to call 1-250-381-2800 or email me via my contact form.
Your satisfaction comes first, and I always want my customers to be absolutely delighted with their purchases!
I make every effort to offer detailed descriptions of each item listed to help you make an informed purchase. If you have any questions about an item, please convo me and I will be more than happy to provide further information and photos. Please carefully review the item you are interested in purchasing, as well as my return policies below before purchasing.
Returns will be happily accepted with no questions asked, if returned in original packaging, unworn/unused/undamaged within 7 days of receipt, however a 15% restocking fee will apply. The buyer is also responsible for return shipping costs and insurance. It is advisable to ship returns insured, as refunds cannot be issued for items that I do not receive.
If there is a problem of any kind with the item, please convo me immediately and I will do everything possible to remedy the situation
You may ‘convo’ me through my contact form
- We collect information from you when you register on the site, place an order, respond to a communication such as e-mail.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, or other information. You may, however, visit our site anonymously.
We may use the information we collect from you when you register, purchase products, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content, and visitors who have made a purchase may be added to the newsletter system. Once you receive the first e-newsletter, you will be given a choice to “opt-out” of our e-mail list and no longer receive e-mail communications from us.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology at Etsy or Paypal.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
How do I contact you?
To contact Carollyne Yardley Omnimedia please use the contact information below.
Carollyne Yardley Omnimedia
P.O. Box 02, 15-1594 Fairfield Road
Victoria, British Columbia
Canada V8S 5L8
Hours: Mon-Fri 9:30 am to 6:30 pm p.s.t.