Store Policies & FAQ's
What is Giclée?
What is giclée?The Definition: Giclée (zhee-klay) - The French word "giclée" is a feminine noun that means a spray or a spurt of liquid. The Quality: The quality of the giclée print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries. The Market: Numerous examples of giclée prints can be found in New York City at the Metropolitan Museum, the Museum of Modern Art, and the Chelsea Galleries. Recent auctions of giclée prints have fetched $10,800 for Annie Leibovitz, $9,600 for Chuck Close, and $22,800 for Wolfgang Tillmans (April 23/24 2004, Photographs, New York, Phillips de Pury & Company.) Who owns the copyright when purchasing a reproduction or original painting by Carollyne Yardley?The copyright to any painting or reproduction does not automatically transfer to a purchaser when the artwork is purchased. Copyrights to all paintings remain the property of the artist, Carollyne Yardley, who reserves the exclusive right to the use of, or granting permission for the use of all Carollyne Yardley imagery for any and all purposes. Permission of use of any material shall include the Carollyne Yardley copyright notice. Protection under copyright laws is automatic in Canada: as soon as an original work is created, it is immediately copyright-protected. International treaties also protect Canadian copyrights in most foreign countries. Purchasers should keep this in mind when purchasing any of the artwork displayed on this or any other site. Carollyne Yardley, Carollyne and Carollyne.com, and their logos are trademarks or service marks of Carollyne Yardley Omnimedia. The word "Carollyne" is a registered trademark of Carollyne Yardley Omnimedia. You may not use this or any other Carollyne Yardley Omnimedia trademarks or service marks without the written permission of Carollyne Yardley Omnimedia. What is a signed Ltd. Edition Giclée Canvas Print?When offered for sale - a hand-signed reproduction is only available when purchased directly through the Carollyne.com web site. The reason for this is because Carollyne Yardley personally packages and ships your item to you along with a certificate of authenticity. How is my Giclée produced?Critical Colour Scanning What is Museum Wrap?Museum Wrap 
Museum Wrap
What is Gallery Wrap?Gallery Wrap 
Gallery Wrap
What materials are used for my Giclée?UV Coated Canvas Why print on canvas? UltrachromeTM Inks How do I care for my Giclée Print?Giclée prints should be treated as you would an original work of art to maximize their life span. Avoid touching the surface of your print. Oils and contaminates on your skin will shorten the life of your print. Be careful of exposure to high humidity, chemicals, or direct sunlight. Framing and Stretching Canvas?All prints are produced with a generous amount of white border. This border may or may not have to be trimmed at the time of framing. It is perfectly acceptable to do this. How you choose to frame your art is up to you. The originals are created on standard stretched canvas with Museum Wrapping. Carollyne Yardley suggests that if you bought the giclée on Canvas ONLY for you to have the canvas stretched in the same format (Museum Wrapping). It's up to you if you want to frame it or not! Quality and AuthenticityWhen purchased at Carollyne.com each print is individually inspected and hand signed by the artist for colour accuracy and print quality. Carollyne Yardley signs the back of the canvas with the date of signature for authenticity, plus includes a certificate of authenticity. How do I order my favourite Original or fine art Giclée reproduction?
How do I order my favourite Carollyne Yardley products?Ordering takes just a few short steps--simply choose from the following:
IF YOU ARE A RETAILER INTERESTED IN CARRYING ANY Carollyne Yardley PRODUCTS, please contact us to discuss details and requirements. We can also fulfill volume orders; please contact us for details. What taxes apply to my purchases?Purchasing direct from Carollyne.com located in Victoria, British Columbia is currently not subject to a provincial sales tax or government sales tax at this time. How do I pay for my online purchases?We use PayPal for processing all payments made through Carollyne.com. PayPal accepts Visa, Mastercard, American Express, Discover and eChecks. You don't need to have an PayPal account to use their service, just a credit card.  Currently, we will only accept your credit card payments online using Paypal; other means of payment include cheque or money order (Canadian or US Funds only, please). Orders other than credit card purchases will be shipped 2-3 days after your payment is received; we will contact you when your order ships. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you and your payment clears. Mail cheque or money order to: How much is my shipping?Shipping fees are indicated before check out and vary depending on your location. Shipping using the Carollyne.com web site is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered Shipping Method choices and their prices. All methods of shipping include insurance (except on greeting cards). How is my order shipped?Canvas Only orders are shipped rolled in a double walled tube. When your print arrives, please make sure your hands are washed and avoid touching the surface of the print. Handle the print by the edges only. There is a generous amount of white space provided which may be trimmed at time of framing.
ORIGINAL ART AND CANVAS WITH MUSEUM WRAP shipped in a padded box secured with tape and bubble wrap. Your artwork will be handled with as much care as possible and will be shipped to you well wrapped and protected. Museum Wrapped canvas ship in a custom box designed for the frame to be fitted with corner protectors, and secured by plastic wrap and the entire museum wrapped canvas securely fastended with strapping.
When will my order ship?Our in-house processing time for most orders is 7-10 business days and our primary carrier is Canada Post. Shipping time is in addition to production. Delivery times vary but we do allow a minimum of 5 business days for shipments on the West Coast and 10 business days for delivery to the East Coast and International shipping. You will receive a shipment confirmation when your order has shipped within 24-48 hours of shipment. We ship out two to three days a week and try to ship out all orders within 7-10 business days business days of receiving payment (orders by cheque or money order add 2-3 more days). If you have any questions at all do not hesitate to call into the gallery at 1-877-381-2800. Business Days: Monday - Friday, excluding federal holidays within Canada and the United States. Do you ship to my country?Yes! If we are shipping internationally a longer estimated time frame of delivery may apply. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly 7-10 business days of receiving payment. Order Status
Has my order shipped?You will receive a shipment confirmation when your order has shipped within 24-48 hours of shipment. We ship out two to three days a week and try to ship out all orders within 7-10 business days of receiving payment. You will also receive a Canada Post shipping code, so you can track the status of your shipment at http://www.canadapost.ca If you have any questions at all do not hesitate to call into the gallery at 1-877-381-2800. How do I track my orderYou will receive the Canada Post shipping code, so you can track the status of your shipment at http://www.canadapost.ca My order never arrived.Go to the http://www.canadapost.ca web site, to track your order status. Be sure that all of the items in your order have shipped already. Check with the shipper (Canada Post) to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance by calling the gallery at 1-877-381-2800 (toll free) or 1-250-381-2800 Mon-Fri 9:30 am to 6 pm p.s.t. An item is missing from my shipment.Go to the http://www.canadapost.ca web site to track your order status. Be sure that all of the items in your order have shipped already. Check with the shipper (Canada Post) to confirm that your packages were delivered. Please note most artwork ships in separate boxes, rarely can more than one piece of giclée ship in the same package (unless it is smaller and of like size). If your packages each show a status of "delivered", please contact customer service for assistance by by calling the gallery at 1-877-381-2800 (toll free) or 1-250-381-2800 Mon-Fri 9:30 am to 6 pm p.s.t. Pricing and BillingI need a copy of my receipt /invoice?You can login to the account at Carollyne.com using your email and password to print a copy of your receipt. When will my credit card by charged?Using the Carollyne.com web site, once you've entered your payment details into Paypal for processing, Paypal will charge your credit card in real-time. Store Returns & Privacy PolicyStore ReturnsWith the exceptions of works damaged during shipment, or if there is an error in the store listing, all sales are final. COLORS & SIZE: DAMAGE DURING SHIPMENT: All shipments require a signature at delivery. If a work is damaged during shipment and the box shows any sign of damage when the carrier delivers it - REFUSE the package and make sure that the driver notes any and all damage to the package. Your money will be refunded in full when any damage occurs during shipping. If the box does not appear to be damaged, but you open your work and it appears that it has been dropped, dented, or any damage whatsoever, simply e-mail the particulars using our ONLINE FORM or fax us the particulars to 1 250 381 2806. You will receive a response within 48 hrs. We will refund the full purchase price excluding shipping & handling for any unused products that are safely returned within 30 days of purchase, prepaid shipping or parcel post to Carollyne Yardley Omnimedia, at: Mailing Address & Shipping Address: P.O. Box 02, 15-1594 Fairfield Road, Victoria, British Columbia, Canada,V8S 5L8 Carollyne Yardley Omnimedia is not responsible for returned items damaged or lost in transit. For your security, we suggest you use an insured courier; e.g., FedEx, UPS, or Canada Post, and retain your receipt. SecurityThis website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Privacy PolicyWhat information do we collect?
How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Carollyne Yardley is committed to safeguarding the privacy of our customers. Contact information (email address, telephone number, address, etc.) is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary, or to receive our monthly newsletter. Financial information; credit card numbers, credit card expiration dates, billing address, etc., is only used to bill you for products and services. Our privacy policy does not extend to information collected by Paypal, except that Carollyne Yardley Omnimedia will treat any information it receives from Paypal under the same conditions as our privacy policy. Carollyne Yardley Omnimedia does not have any control over how Paypal uses information they collect about you. To determine the privacy policy applicable to information collected by Paypal, please consult their web site privacy policy. Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Carollyne Yardley Omnimedia. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please use the "opt-out function in the body of the email newsletter. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Use of the web site carollyne.com YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS SITE AND THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Carollyne Yardley AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Carollyne YardleyOmnimedia provides no warranty regarding the quality, accuracy, or validity of any information contained within the pages of this website. Information may be changed or updated without notice and should be independently verified. This website does not constitute an offer or contract. Carollyne Yardley Omnimedia makes no representation whatsoever about other websites which you may access through this one. Information on this website is provided "As-Is" without warranty of any kind, either express or implied, included, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusions of implied warranties, so the above exclusion may not apply to you. Additional SupportHow do I contact you? To contact Carollyne Yardley Omnimedia please use the contact information below. Carollyne Yardley Omnimedia If you are a collector wishing to arrange a gallery appointment, a gallery owner wishing to show my works, or a vendor interested in carrying my line of fine art giclées please contact me at the telephone numbers listed above. Due to the overwhelming amount of spam, viruses and email delivery problems (spam filters, etc.), we no longer conduct business via email from the web site. All inquiries regarding purchases or web site issues must be directed to our offline gallery through the phone number listed above or using our ONLINE FORM at Carollyne.com. Thank you for your understanding and cooperation.  |
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